We value our clients' experience at Animal Health Care Center. If your pet or animal is currently a patient, please feel free to complete the following Client Experience Questionnaire. The Questionnaire is in Adobe Acrobat format, and requires the free Acrobat Reader to view.
Dr. Tracy Wood
My dog was hit by a bus and badly injured on a Monday and I brought him to this vet for immediate treatment on the following Saturday at 5pm because my regular vet was closed. These bastards at AHCC were also closed! I couldn’t believe it! Is it too much to ask that AHCC be open during our time of need!? While I was placing a nasty note on their door describing my serious displeasure that they closed during a time when we needed help, my dog got loose & was limping round their parking lot, when….. BAM! He was hit by another bus! Now I’m really $@!#%! I mean really, who lets buses into their parking lot especially when they’re closed! God! now I really hate this vet! It’s all their fault! Could I have gone to the ER? NO, who’s got time for that, besides its all AHCC’s fault anyway so they should have to take care of my dog. AHCC was open the next day (Sunday) but we had plans, clearly that wasn’t going to work either. So I did the next most logical thing and brought my dog in that next Friday at 5:57 pm for "immediate" treatment (11 days after he was first injured). He had multiple broken bones and some internal injuries. By this time I was sooo worried that he wouldn’t make it, I told the doc at AHCC to just do whatever it takes to make him better, cost is no object when it comes to the care of MY pets.
After several days in the care of AHCC my dog is on the mend and doing great!
HOWEVER! These bastards at AHCC charged me $27,000,000 … YES!! That’s TWENTY – SEVEN – MILLION – DOLLARS!!.. for the care of my dog!! Yep that’s right, and then they had the audacity to mention that if my dog would have received care sooner, that maybe the cost would have been less! They also charged me for flea medications that were supposedly needed. That’s total BS, I put that Walmart flea preventative on him five years ago as directed, and I just know he didn’t have any fleas. If he did then AHCC put the fleas on him. (I’ve heard that they keep a jar of fleas around just to scam pet owners into buying medications that they clearly don’t need.) Lastly, they said my dog was overdue for vaccines and they charged me for that too! How dare they recommend things that we don’t need. My dog was fully vaccinated when he was a puppy over 9 years ago at his last vet appointment. This is why I hate this vet, bunch of a-holes. Stand up for your rights people. I’m gonna call the Mayor, Governor, My Momma, Walmart, Kmart, Congress, AVMA, & my junior high school counselor, I’m telling EVERYONE! Not that I’m a crappy pet owner, but this pet care facility over charges people for the care they provide! How dare they!! NOW AHCC will be sorry, they just messed with the wrong pet owner!
I'm not the only person complaining about this either. On Yelp you can read about THOUSANDS more unhappy customers where AHCC had an expectation of payment for services rendered. AHCC will tell you that everyone gets an "estimate" that has to be agreed to and signed before they do any work. So what!? This is how they force you to pay your bill after you agree to the estimate. What a scam!! After you help me & my pets I'd rather be a big mouthed shit talker from the safety of my computer & complain about the cost then throw you under the bus when I don't get everything for free after the fact! Jerks!
These videos (below) are true for ALL small businesses regardless of industry.
Out of all the vet's I have taken my girls too,
through difficult labor times, puppy care, surgery, I wish I had know about AHCC and Dr. Wood. The staff are always accommodating, caring and just plain loving and happy to see me and Precious and Jewel. I will continue to be a loyal client even if I move away. With our gratitude and love, Helen, Precious and Jewel.Please add this to your testimonials.
I've never had a more pleasant experience. The staff was very friendly and knowledgeable. Everything was fully explained and ALL of my questions were answered in great detail. I will highly recommend this facility to everyone I know with a pet.
Thank you, -M. Jordan
To Our Dear Friends at Animal Hospital of Renton;
We cannot begin to express our thanks at the outpouring of love and concern over the recent loss of our Chelsey. Although it was an extremely difficult time for us, your compassion and understanding helped us through the rough spots and reassured us that we were making the right decision. The sense of family that we feel from all of you is the reason that we make the long trek from Monroe anytime that one of our "kids" is sick or in need of their yearly checkup. We know that our "kids" will be cared for not only medically but as if they were one of your own.
Thanks again and again for all your kindness, thoughtfulness, and support.
-Deb and Diana
I came in on an emergency because "lil Tank" ate some slug bate, I was greeted at the door and your staff rushed to work right away to save my pets life. I was really impressed with this animal hospital. My puppy means the world to me & you all made me feel real good. I will definitely tell people how nice everyone here is!
-L. Mefford & Lil Tank
For a Wonderful Vet;
Thanks for all the TLC and kindness that you've shown, you care for other people's pets as if they were your own. You are all so great to all of our animals.
Thanks so much, Suzane
Thank You AHR;
Every visit I have ever made with Shawn has been terrific. The staff has been very professional. Shawn has got the best treatment I could ask for. Everyone here at AHR really seams to care about Shawn.
My Thanks to All of You;
The kind things all of you did, the thoughtfulness each of you showed, the appreciation I feel can hardly be put into words. Thank you for your kindness, caring and consideration.
is wonderful. She always explains everything. She takes the time to share insights on what might work to help my pets. You can tell she loves animals and my pets trust her. I really appreciate the job everyone does.
Thank you, -C. McGuiness
Now I know there are good people in the world who do good things. Your never-ending care and concern for my animals means the world to me.
Thank you so much, Teresa
Dr. Wood is ALWAYS great!!
This is a comforting place to come- it's evident that everyone loves these little creatures! Even when my pet made a mess on the floor, it was not a problem for those who cleaned up after him. I recommend this vet hospital to all of my friends. Thanks for ALL of your great effort!!
Special Thanks to All of You;
Thank you so much for the lovely card and flowers. It gives me great comfort to know that my kitty got the very best care from people who not only cared for him but about him as well. You're the best, you're thoughtfulness will always be remembered.
The staff makes me feel secure that my cat is in good hands for medical attention and "well being".
Dr. Wood and The Staff at Animal Hospital of Renton;
First, I want to thank you for the beautiful bouquet. The flowers are fragrant and gorgeous. How thoughtful of you! Second, and much more importantly, we want to thank each of you for your care and support during Natasha's treatments.
Each of you were kind, supportive and caring at each and every visit. This made the whole therapy bearable for us. The hours you spent on her, caring for her, being around her and keeping her going are invaluable. Natasha loved seeing you folks, even if it meant getting poked.
-Kelly and Kevin
New To AHR;
I moved to Lynnwood, WA a few months ago and switched vets. As you can see I'm back here. Dr. Wood is an excellent vet. She explains things very thoroughly and she gives all my animals that special care. I just want to say thank you for all of your care. The staff is also great. Very friendly and caring toward the pets! My pets are my kids, and it is so important to find an animal hospital that cares so much! Thank you for everything Dr. Wood and Staff.
-Tamara V. and Dusty
Your compassion towards her and us on her last day was overwhelming. We could not have asked to be surrounded by kinder, more caring people than you all. I also wanted you to know that your kindness and caring comes through loud and clear during each visit. I would not trust our animals to anyone else's care. Thank you again for being the wonderful people that you are.
-Kelly and Kevin
Thank You AHR;
I have been to 4 pet hospitals since March and this hospital is the best by far. Dr. Wood spent a good amount of time with us, and our new kitten, explaining everything. I left feeling that I know more now than I had ever known. I never felt rushed with the doctor and she never made me feel like I was annoying her. This hospital makes me feel like my cat is happy to see me. I also liked how you called to checkup on my kitten a couple of days after his appointment-- that was so thoughtful. I feel very welcome here especially when your staff uses my name to talk to me. This is a great hospital and I am so thankful to have found it.
Dear Doctors and All the Staff at the Animal Hospital of Renton;
Thank you so very much for all the tender, loving care you gave to our sick little puppy, as you nursed her back to health. We appreciate everything the whole office did to get her well and ready to come home. We are very grateful!
-Todd and Sarah